Privacy Policy

Privacy Policy for Greenpoint Productions Pty Ltd

This privacy policy delineates how Greenpoint Productions Pty Ltd (referred to as "we" or "us") manages the privacy of our clients, users of our services and website, suppliers, and others with whom we interact.

We are committed to respecting the privacy rights of individuals and safeguarding your privacy in accordance with Australian privacy laws. This policy outlines our practices in the collection, storage, use, and disclosure of personal information.

In this document, "personal information" is as defined in the Privacy Act (1988)(Cth). It encompasses data about an identifiable individual, such as names, addresses, telephone numbers, email addresses, birth dates, photographs, signatures, credit card details, and where relevant, "sensitive information" as per the Privacy Act.

Collection and Storage of Personal Information and Data

We collect personal information about individuals, primarily from the individual themselves. This may include your name, email, phone number, address, birth date, image or photographs, employment details, and credit or payment information. Generally, we do not collect "sensitive information".

We gather personal information in various situations, such as:

(a) When you become a customer of our business; (b) When you contact us by phone or visit our website and provide feedback or make enquiries; (c) Through written correspondence, including letters and emails; (d) When you join our marketing lists, sign up on our website, or engage with us on social media; (e) When participating in our promotional offers; (f) When registering for or subscribing to our online services; (g) As a supplier, when providing your contact and other details; (h) Upon entering into agreements with us for goods or services; (i) During employment applications and evaluations, which may include employment history and qualifications.

We use 'cookies' to collect data (typically not personal information) about your internet usage, such as IP addresses, browser types, and visit frequencies. Cookies, small text files on your computer's hard drive, help improve our site and services. You can refuse cookies through your browser settings, but this may limit your access to parts of our website.

Personal information is stored in our secure databases and, for marketing purposes, in our marketing consultancy partners' databases, in line with privacy and confidentiality obligations and legislative requirements.

Use and Disclosure of Personal Information

We use your personal information for its intended purpose, including:

(a) For purposes as described above; (b) To manage our relationship with you and fulfil our contractual obligations; (c) To respond to your enquiries; (d) To process transactions and communicate updates; (e) To carry out authorised financial transactions; (f) To facilitate deliveries; (g) To tailor service solutions to you; (h) To verify your identity and assist with forgotten credentials; (i) To communicate with you about our goods or services, subject to your consent; (j) To inform you of changes to our services; (k) To enable third-party marketing, with your consent; (l) To tailor product offerings and marketing to your preferences; (m) To receive and address feedback; (n) To protect our legal interests and comply with regulatory requirements; (o) In other circumstances, with your prior consent.

We may share personal information with third parties for limited purposes, such as providing goods and services. These third parties include organisations for security checks, online payment gateway providers, delivery services, IT service providers, and professional advisors, all bound by confidentiality.

Other Disclosures

We may disclose your personal information to third parties:

(a) With your express permission; (b) Where consent is inferred from the circumstances; (c) If our assets are acquired by a third party, subject to the same privacy constraints; (d) To comply with legal obligations, enforce terms, or protect our rights and safety.

We ensure these third parties adhere to privacy standards and use the information only for intended purposes.

Security of Personal Information

We take reasonable steps to secure your personal information, including using secure storage methods and maintaining up-to-date technology for preventing unauthorised access.

Disclosure and Transfer of Information Overseas

We may disclose or transfer information overseas for specific purposes, like working with software developers in the Philippines under non-disclosure agreements.

Questions, Concerns, and Access to/Correction of Your Personal Information

You have the right to access and correct your personal information. Please contact:

The Privacy Officer, Greenpoint Productions, [work@greenpointproductions.com.au]

Please provide sufficient detail to help us locate the relevant information. We will respond promptly and correct any issues within a reasonable timeframe.

Changes to Our Privacy Policy

This policy may be updated periodically. Revisions will be posted on our website, and we encourage regular review of this policy.

Last update: January 2024